Terms & Conditions

Welcome to Pinnacle Training & Consultancy ("Company," "we," "our," or "us"). These Terms and Conditions ("Terms") govern your use of our website (ptac.co.uk]) and our services, including training, consultancy, compliance support, and related offerings.

By accessing our website and using our services, you agree to comply with these Terms. If you do not agree with any part of these Terms, you must discontinue use of the website and services immediately.

We reserve the right to update or modify these Terms at any time, and any changes will be posted on this page. Your continued use of the website or services after any changes have been posted will constitute your acceptance of the revised Terms.

2. Use of the Website

2.1 Permitted Use

By using this website, you agree that you will:

Use the website and services only for lawful purposes.
Ensure that any information you provide is accurate, complete, and up to date.
Comply with all applicable laws, regulations, and professional standards.

You must not:

Use the website for any fraudulent, unlawful, or unauthorized purpose.
Attempt to gain unauthorized access to any part of the website or its data.
Copy, reproduce, distribute, or exploit any content from the website or services without our prior written consent.
Post or transmit any content that is defamatory, offensive, misleading, or infringes on any third-party rights.

2.2 Website Availability

We strive to keep our website operational at all times but do not guarantee uninterrupted or error-free access. We are not liable for any downtime, website errors, or technical issues that prevent access to the site or services.

3. Services & Payment

3.1 Training & Consultancy Services

We provide training courses, compliance support, and consultancy services to children's home providers and social care professionals. The specific scope of each service is detailed in individual agreements, proposals, or course descriptions.

3.2 Payment Terms

All payments must be made in full and in advance for training and consultancy services unless otherwise agreed in writing.
We accept [Bank transfer].
Failure to make timely payments may result in suspension or cancellation of services.

3.3 Cancellations & Refunds

Training Sessions & Consultancy Services: Clients must provide at least [insert time frame, e.g., 7 days] notice to cancel or reschedule a session. Cancellations made after this period may not be eligible for a refund.
No-Shows: If a client fails to attend a booked session without prior notice, they may not receive a refund or rescheduling option.
Rescheduling: We allow rescheduling of training and consultancy sessions, subject to availability.

3.4 Changes to Services

We reserve the right to modify, discontinue, or enhance any service at our discretion. If a service is canceled after payment has been made, we will provide a full or partial refund where appropriate.

4. Intellectual Property Rights

All content on this website, including training materials, policies, guides, branding, and written content, is owned by or licensed to Pinnacle Training & Consultancy and is protected under copyright laws.

You may not:

Copy, reproduce, distribute, or modify our materials for commercial purposes without our prior written consent.
Share or resell any of our training materials without explicit authorization.

Breach of this section may result in legal action and claims for damages.

5. Limitation of Liability

5.1 General Liability

We make every effort to provide accurate, high-quality services, but we do not guarantee specific results.
We shall not be held responsible for decisions made based on the information provided in our training or consultancy services.
Our liability is limited to the amount paid for the service.

5.2 Website Content

The information provided on this website is for general informational purposes only and should not be relied upon as legal or professional advice.
We do not accept liability for any errors, omissions, or reliance on the information provided.

5.3 Third-Party Links

We are not responsible for external websites linked to from our site. These websites operate under their own terms and privacy policies.

5.4 Indemnity

You agree to indemnify and hold us harmless from any claims, liabilities, damages, or legal fees resulting from your use of our services, breach of these Terms, or violation of any laws.

6. Privacy & Data Protection

We collect and process personal data in accordance with our Privacy Policy [insert link]. By using our website and services, you consent to our data collection, processing, and storage practices.

We comply with:

The UK Data Protection Act 2018
The General Data Protection Regulation (GDPR)

For more information on how we handle your personal data, please refer to our Privacy Policy.

7. Confidentiality

We respect the confidentiality of our clients and take reasonable measures to protect any sensitive information shared with us. However:

We may be required to disclose certain information if legally required by authorities.
Clients must not disclose any proprietary training materials, policies, or resources provided by us to third parties.

8. Dispute Resolution

8.1 Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

8.2 Dispute Resolution Process

In the event of a dispute, we encourage resolution through negotiation.
If unresolved, disputes may be referred to mediation or arbitration before legal action is taken.
All claims shall be subject to the exclusive jurisdiction of the UK courts.

9. Changes to Terms & Conditions

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page, and continued use of our website or services after updates signifies acceptance of the revised Terms.

10. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us at:

Email:
Phone: